Please see our latest news PDF Bulletin which describes the most up to date situation at Ebb&Flow Studio.
We know that flexibility on the expiry dates of your Class Packs and Discovery Passes is what you need right now. With this in mind we have put together the following new temporary policies:
If you are required to self-isolate if you have been in contact with someone that may have tested positive, your class packs & discovery passes will be extended by two weeks. In this instance please email email@example.com
In the unfortunate circumstances that you contract the COVID-19 virus and you need to self-isolate, then we will extend your class pack for the duration of your illness or until you are fit to continue your practice. Please email Jill@ebbflowyoga.co.uk
Please do buy with confidence, knowing that we will work with you, we understand the current climate is hard to plan 1 week in advance, no matter a few! So don’t worry – we will extend the passes and packs if you need it.
As with all things that have a date attached to them, our courses, workshops and our charity events will of course have the same flexibility attached as a temporary measure as follows:
If you are required to self-isolate if you have been in contact with someone that may have tested positive, you will be able to use your credit for another workshop, course or event. In this instance please email firstname.lastname@example.org
In the unfortunate circumstances that you contract the COVID-19 virus and you need to self-isolate, then we will hold your credit on file for the next time you can come to the course, workshop or event. Please email Jill@ebbflowyoga.co.uk
If we have to cancel the course, the workshop or event we will offer 1) a refund, 2) a credit held on your account for you to use next time or 3) simply move you to another activity of your choice to use the credit. Use the credit for classes, for wild nutrition products, etc.
Please know that this is an unprecedented situation and that if we are flexible then you can buy with confidence. That’s our promise, during this temporary situation where COVID 19 is making our longer term decisions hard to make, please know we are going to be flexible.